Total Device Solutions

Privacy Notice

September 2021

 

This Privacy Notice outlines Total Device Solutions Limited (TDS) practices with respect to personal information (Personal Data) collected from users who access our website at https://www.totaldevicesolutions.com/ (the Website) or otherwise share personal information with us which is processed in the course of our business.

 

We will take all reasonable means to keep your Personal Data confidential whether this is held on the computer or other media. Every member of staff working with TDS has a legal duty to keep information about you secure and confidential. This is also included in associates, contractors, licensees and partners' terms and conditions. 

Personal Data is any information by which an individual person can be identified. This includes a name, identification number, address, email address, IP address, photo, date of birth, and phone number. It also covers any factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of a person.

Processing includes collection, recording, organising, storage, adapting, retrieval, use, erasure, or destruction.

 

If you have any general questions about the information, we collect about you and how we use it please contact Total Device Solutions Limited

Email: sales@totaldevicesolutions.com Phone: 0330 043 4513

 

For independent advice regarding data protection issues please contact the Information Commissioner at Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF Email: casework@ico.org.uk. Phone: 0303 123 1113 Website: https://ico.org.uk
 

 

Grounds for data collection

The legal basis for the processing shall be:

1. Processing is necessary for the performance of a contract to which the individual is a party or to take steps at the request of the individual before entering a contract.

2. Processing is necessary to comply with our legal obligations.

3. Processing is necessary for our legitimate interests or those of a third party except where overridden by the interests of the individual.

4. You have given your consent to the processing.

5. Processing is necessary for the performance of a task carried out in the public interest.

6. Processing is necessary to protect the vital interests of the data subject or another natural person.

What information do we collect?

We collect two types of data and information: 

 

The first type of information is gathered via your use of the Website. We are not aware of the identity of an individual from which the Non-personal Information was collected. This may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., type of browser and operating system your device uses, language preference, access time.) to enhance the functionality of our Website. We may also collect information on your activity on the Website (e.g., pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Data, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: We collect Personal Information from your device including geolocation data, IP address, unique identifiers (e.g., MAC address and UUID) and other information which relates to your activity through the Website.

• Basic details such as your name, address, and telephone number

• Email address

• Details of the goods and services provided

• Financial details

• Any information necessary to produce our services.
   

How is the information used? With whom do we share the information?

We do not rent, sell, or share Personal Data with third parties, except as described in this Privacy Notice.

We may use the information for the following:

• As necessary to deliver our services. It may be necessary to share information with other Third-Party providers to provide you with the best service possible.

• Communicating with you – sending you notices regarding our services, providing technical information and responding to any customer service issue you may have.

• To communicate with you and to keep you informed about our latest updates and services.

 

In addition, it may be necessary to share some information with:

Suppliers

Business associates and other professional advisers

Financial organisations

Official bodies

Service providers including Google Web Fonts

 

We may also disclose information if we have good reason to believe that disclosure of such information is reasonably necessary to:

1. comply with any applicable law, regulation, legal process, or governmental request.

2. enforce our policies (including our Agreement), including investigations of potential violations thereof

3. investigate, detect, prevent, or act regarding illegal activities or other wrongdoing, suspected fraud, or security issues.

4.  to establish or exercise our rights to defend against legal claims.

5.  prevent harm to the rights, property or safety of us, our users, yourself or any third party

6.  for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary to enforce intellectual property or other legal rights.

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User Rights

You may request to: 

1. Receive confirmation as to whether personal information concerning you is being processed and access your stored personal information.

2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format. 

3. Request rectification of your personal information that is in our control.

4. Request erasure of your personal information subject to our legal rights

5. Object to the processing of personal information by us. 

6. Request to restrict processing of your personal information by us.

7. Lodge a complaint with a supervisory authority.
    

You have the right to ask what personal information we hold about you and to request a free copy of the information. This is known as a Subject Access Request (SAR). SARs must be in writing and accompanied by proof of your identity and address. If you want specific information e.g., a particular timeframe, please clarify this.

If someone is requesting information on your behalf, we shall need your written consent and evidence of ID for both of you.

We must provide you with the information you request within 30 days although we will endeavour to do so as soon as possible.

We have the right to charge for unreasonable requests e.g., repeated requests for the same information.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies.

 Retention periods will be determined on the need to destroy outdated, unused information at the earliest reasonable opportunity.

We may rectify, replenish, or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Website or access our services. 

 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

 

The Website uses the following types of cookies:

a. 'session cookies’, which are stored only temporarily during a browsing session to allow normal use of the system and are deleted from your device when the browser is closed. 

b. 'persistent cookies', which are read only by the Website, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in. 

c. 'third-party cookies’, which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

 

Cookies do not contain any information that personally identifies you, but Personal Data that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences. However, if you choose to disable cookies, some features of our Website may not operate properly, and your online experience may be limited.

 

We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Website. The tool collects information such as how often users access the Website, which pages they visit when they do so, etc. The tool does not collect any Personal Data and is only used by our Website hosting and operating service provider to improve the Website and services.

Third-party collection of information

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Our Privacy Notice only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy notice of each third party that you choose to disclose information to. 

 

This Privacy Notice does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage. This includes any of the third parties which we may disclose information to as set out in this Privacy Notice. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Website and your Personal Data wherever stored. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Website as absolute security cannot be guaranteed. We make no warranty, express, implied, or otherwise, that such access can be prevented.

Transfer of data outside the EEA 

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Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the UK government as providing adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

 

We may use a third-party advertising technology to serve advertisements when you access the Website. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 

You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing

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We may use your Personal Data such as your name, email address, telephone number, ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.  

To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

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Corporate transaction

We may share information in the event of a corporate transaction (e.g., the sale of a substantial part of our business, merger, consolidation, or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Notice.

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Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Website is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Data from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Data without their consent, he or she should contact us.

Updates or amendments to this Privacy Notice

We reserve the right to periodically amend or revise the Privacy Notice; material changes will be effective immediately upon the display of the revised Privacy Notice on our Website.

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Your continued use of our services constitutes your acknowledgment and consent to the Privacy Notice.

Complaints

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If you are not satisfied, please contact Total Device Solutions Limited in the first instance at sales@totaldevicesolutions.com.

 

If you are not satisfied with the response, you should contact the Information Commissioner’s Office Email: casework@ico.org.uk Phone: 0303 123 1113 Website: https://ico.org.uk.

You can write to them at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.